Terms and Conditions
1. Binding rules during accommodation
If you wish to issue an invoice to your company, please send us your billing details (company name and company ID number) no later than 7 days from the date of confirmation of payment of your reservation.
Guests acknowledge and agree that:
a) not to smoke in the apartment, if found otherwise they will be subject to a fine of EUR 50,
b) not to disturb the night-time quiet between 22:00h - 08:00h,
c) not to make any alterations or changes to the apartment, including tampering with equipment and electronics,
d) no pets will be allowed in the apartment (unless otherwise stated for a specific type of accommodation),
e) leave the apartment on the day of the end of their stay and leave it in the same condition as they took it (without changes and modifications) and at the agreed time,
f) no more persons will stay in the apartment than the maximum capacity of the apartment stated in the advertisement.
The guest further agrees to read the instructions for use of the individual appliances and other equipment in the apartment. In the event of unnecessary departure to the apartment at the request of the guest, the guest shall be obliged to pay the accommodation provider a contractual penalty of EUR 20, which the accommodation provider is entitled to deduct from the refundable deposit.
2. Accommodation prices and security deposit
The accommodation price consists of the accommodation fee, which includes the price of the stay, tax and payment of local/recreational charges, and a cleaning fee. If the cleaning fee is not shown on the booking price, it is not included in the price and the cleaning fee will be collected on site at check-in. The amount of the cleaning fee is indicated in the description of the apartment.
The guest further acknowledges that a refundable damage deposit of EUR 250 or EUR 500 (depending on the type of apartment, the specific amount is stated in the description of the apartment) is required upon check-in, this does not apply if the booking is made through Airbnb. The refundable security deposit is used to cover the guest's obligations in connection with the use of the apartment, in particular to cover damages caused to the apartment, to the equipment or furnishings, including loss or destruction of keys or to the common areas of the house in which the apartment is located, or in the event of a breach of any of the rules mentioned in point 1, in which case the host is entitled to charge and the guest is obliged to pay a penalty up to the amount of the deposit. The payment of the contractual penalty does not affect the right of the accommodation provider to claim compensation for damages from the guest. If the guest finds any defects or damaged and/or non-functioning equipment in the apartment, he/she is obliged to report this within 12 hours of check-in. If he/she fails to do so, he/she shall be liable for such defects or damaged and/or malfunctioning equipment as if he/she had caused them.
The refundable deposit will be secured by pre-authorization on a credit card. The pre-authorisation can be made on a Mastercard or Visa (except Visa Electron). In the event that the security deposit is not used for the reasons stated in these terms and conditions, the security deposit will be released to the guest within seven working days of the end of the accommodation. Please allow a few days for the transaction to be processed by your bank.
In the event that the guest arrives after 17:00, i.e. after office hours, and will be checking in by themselves via the self check-in procedure, then the guest agrees that the refundable deposit will be collected remotely no later than business hours (before 17:00) on the day of arrival. Guests cannot be accommodated without pre-authorising the refundable deposit, unless the booking is made via Airbnb. If it is not possible to pre-authorise the refundable deposit remotely, then the guest cannot check in themselves via self-check-in and will be accommodated via a chargeable personal check-in at the apartment. The fee for this service is EUR 20 before midnight and EUR 30 after midnight.
3. Additional services
Please note that special requests are subject to availability and may incur a charge.
Additional services that can be booked and are subject to a fee are as follows:
(a) Taxi service
b) Baby cot and high chair
c) Paid parking
d) Late check-out (if apartment availability allows)
e) Extra cleaning during the stay
4. Check-in - guest registration and handover of keys
The guest is obliged to inform the accommodation provider of his/her estimated time of arrival in advance. Contact details are provided in the booking confirmation. A valid photo ID and, if applicable, a credit card are required at check-in (in order to pre-authorise the refundable deposit, if the pre-authorisation of the refundable deposit has not already been made prior to arrival).
Registration and handing over of keys takes place in the office located on the ground floor at the accommodation address: Těšnov 15, Prague 1, 110 00. Registration is possible between 14:00 and 17:00.
If you arrive after 17:00, you must report this in advance, at least one day before arrival. Arrival after 17:00 is only possible with prior confirmation from the property and may be subject to a fee (see point 3). Contact details can be found in the booking confirmation.
If guests arrive before 14:00, they can store their luggage free of charge in our office, which is open from 09:30. If the apartment is ready (it was possible to clean up after previous guests before your arrival before 14:00), the guest will be accommodated before 14:00. We always try to accommodate the guest's needs as much as possible, however we cannot guarantee an earlier check-in than 14:00 (it always depends on the departure of previous guests).
5. Check-out - departure of the guest and handing over the keys
Check-out is no later than 10:00. Departure later than 10:00 is always subject to availability and will incur a charge. If the guest wishes to check out later, this can be requested in advance by contacting the contact details on the booking confirmation or at check-in. Upon departure, the guest agrees to leave the keys on the table (not in the door lock) and to slam the door properly. In the event that the guest leaves the keys in the lock (inside the apartment) and a locksmith must be called, the guest will pay the cost of securing a locksmith from the refundable security deposit.
6. Cancellation by the customer
No refund. In the event of cancellation at any time after the booking has been made, the client will pay 100% of the total price of the booking.
7. Processing of personal data
Guests consent to the processing of their personal data: name and surname, residential address, nationality, travel document (or ID card) number and visa number (if applicable), date of birth, email, telephone number (hereinafter collectively referred to as "personal data"). The guest agrees to the processing of personal data by the accommodation provider for the purpose of exercising the rights and obligations under the contract. The guest also agrees to the processing of personal data by the accommodation provider for the purpose of sending information and commercial communications. The Guest acknowledges that he/she is obliged to provide his/her personal data correctly and truthfully.
The accommodation provider may delegate the processing of the guest's personal data to a third party as a processor or to its employees and contractual partners bound by confidentiality. The personal data will be processed for an indefinite period of time. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
The guest agrees to the sending of information related to the services of the accommodation provider to the electronic address of the guest and further agrees to the sending of commercial communications of the accommodation provider to the electronic address of the client within the meaning of Act No. 480/2004 Coll. on certain information society services and on amendments to certain acts.
8. Other arrangements
The contractual relationship between the accommodation provider and the guest, and any non-contractual relationships arising in connection with it, is governed by the law of the Czech Republic; Czech courts are competent for any disputes.
9. Validity
These terms and conditions and cancellation policy are an integral part of the accommodation order. By placing an order, the guest confirms acceptance of these terms and conditions.
Terms and Conditions Hotel.cz
1.1. The Hotel.cz website (" Hotel.cz Portal ") is a portal for arranging accommodation reservations operated by HOTEL. CZ as , with its registered office at Kolbenova 882 / 5a, Vysočany, 190 00, Prague 9, registered in the Commercial Register at the Municipal Court in Prague, Section B, Insert 9533 (" Operator "). Correspondence address of the Operator: Řeznická 7, 460 01 Liberec, telephone 222 539 539 e-mail: [email protected].
1.2. Accommodation facility is the owner / tenant of accommodation facilities (" Accommodation facility "), providing the Customer with services according to the order mediated on the Hotel.cz Portal .
1.3. Customer is a person (natural or legal) ordering services offered in Accommodation Facilities (" Customer ").
2.1. These General Terms and Conditions (" GTC ") govern the contractual relationship between the Operator, the Customer and the Accommodation Facility in the implementation of accommodation booking offered by the Accommodation equipment on the Hotel.cz Portal (" Service ").
2.2. The contractual relationship between the Operator and the Accommodation Facility is governed by the brokerage agreement and these GTC.
2.3. The contractual relationship between the Operator and the Customer is governed by the Contract (as this term is defined below), these GTC and the business conditions of each individual Accommodation Facility („ OP facilities “), which are listed in the footer of the reservation form for each specific Accommodation Facility mediated on the Hotel.cz Portal. In the event of a conflict between these GTC and the OP facility, the business conditions that are more favorable for the Customer shall prevail. The customer is obliged to get acquainted with the GTC and OP equipment.
3.1. Contractual relations between the contracting parties are governed by the laws of the Czech Republic.
3.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Identification Number: 000 20 869, Internet address, is responsible for out-of-court settlement of consumer disputes under the Agreement. : http://www.coi.cz/. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Operator and the Consumer Customer under the Contract by electronic means.
3.3. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz/ is a contact Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC consumer dispute resolution online).
4.1. Ordering
Customer expresses its interest in the Service by submitting a booking form (" Order "). The Operator verifies the free capacity at the Accommodation Facility within the term required by the Customer in the Order and informs the Customer about the availability and specific price of accommodation for the selected date. Binding ordering of the Service occurs at the moment of telephone or written confirmation of the Order / approval of the binding offer by the Customer and the Operator (sending the accommodation voucher to the Customer).
The operator on the Hotel.cz Portal also displays the offers of Accommodation Facilities advertised on the web portal www.spa.cz („ Spa Portal .cz “). In the event that an Order for a stay is sent from the Spa.cz Portal, the given contractual relationship is governed by the business conditions of the Spa.cz Portal, available at: https://www.spa.cz/vseobecne-obchodni-podminky.html. The Customer is obliged to read the given business conditions before sending the Order.
4.2. Price of the service
The price of the Service is determined by the Accommodation Facility. The price depends on the selected date, number of persons and other parameters entered by the Customer in the Order. Prior to the binding confirmation, the Operator informs the Customer about the final price (with information about the currency in which the price is governed); after the approval of the binding offer by the Customer, a binding order for the Services will take place, ie a contract will be concluded between the Customer and the Operator ("Contract").
The prices displayed for individual Accommodation Facilities on the Hotel.cz Portal are determined by the Accommodation Facilities, are only indicative and are not binding until the binding offer is sent by the Operator to the Customer.
The Hotel.cz portal publishes offers of Accommodation Facilities in addition to Czech crowns also in selected foreign currencies (especially in EUR), while conversion into Czech crowns is governed by the exchange rate set by the accommodation beginning or the current exchange rate of the Czech National Bank listed on https://www.cnb.cz/cs/financni-trhy/devizovy-trh/kurzy-devizoveho-trhu/kurzy-devizoveho-trhu/ - the conversion is always valid at the time of the Customer's visit to the Hotel.cz Portal. The Customer acknowledges that when publishing offers of Accommodation Facilities in a currency other than Czech crowns, the amount expressing the price for the Services may be adjusted after the execution of the Order (especially due to a change in the exchange rate). However, the final price expressed in the currency binding for the given Order does not change from the moment the binding offer is sent by the Operator.
Unless otherwise stated, the final price does not take into account any additional requirements of the Customer that were entered in the note field during the Order or such requirements that are considered additional during the telephone order, of which the Customer is informed during the call. Additional notes are also displayed in the accommodation voucher and accompanying e-mails. Additional requirements are actively negotiated by the Accommodation Facility directly with the Customer.
In the case of non-refundable reservations, the Accommodation Facility is entitled to deduct the corresponding amount only if such additional requirements of the Customer affect the total price of accommodation. The operator is not responsible for providing additional requirements, their price or quality.
4.3. Payment Terms
Payment is made at the Accommodation Facility. For some bookings, especially for group bookings, a credit card guarantee or a deposit of up to 100% of the stay may be required. The Customer is informed of the credit card guarantee or prepayment during the Order Confirmation process.
In special cases, but especially in case of repeated arrivals or complaints of accommodation providers for violation of the accommodation regulations, the Customer may be required to guarantee a payment card.
4.4. Gift vouchers
Gift vouchers are vouchers issued by the Operator, which the Customer can purchase and use to pay for the Order with them, ie a stay in the Accommodation Facility ("DP") can be purchased with them. The values on the DP with the values of other discount coupons cannot be added at the same time.
The customer has the opportunity to purchase a DP in one of the offered values, which can then be used for one of the stays offered on the Hotel.cz Portal. The information about the specific stay stated on the DP is not binding and the DP can also be used for other stays offered at the time of applying the DP on the Hotel.cz Portal.
The customer has the option to choose the form of DP delivery. The electronic form of DP delivered to the Customer's e-mail address is free of charge, the paper form of DP delivered via a postal service provider (eg Czech Post) is charged CZK 70.
DP is non-transferable after its issuance and can be used only by the Customer or the person listed on it, to select a stay package from the current offer on the Hotel.cz Portal and other sites specified by the Operator (currently only on the Spa Portal. cz) with regard to the free capacities of the Accommodation Facility.
The validity of the DP is indicated on its front page and is at least 12 (in words: twelve) months from the date of its issuance. If the validity of the DP according to these GTC differs (is shorter) from the one stated on the front of the DP, the validity on the front of the DP takes precedence . After the expiration of the DP (eg in case of non-use), the Customer loses the opportunity to apply it and is not entitled to claim compensation for it.
The Operator may decide to extend the validity of the DP at the request of the Customer. The Customer is not entitled to such an extension and is aware that it always depends on the decision of the Operator.
Each DP, or any discount or other coupon provided by the Operator in connection with its Services, is a one-time and expires after its application.
If the value of DP does not reach the price of the booked stay, the difference can be paid by any payment method allowed by the Operator. If the price of the stay is lower than the value of the DP, the difference in value will not be reimbursed and no financial compensation can be claimed for it.
DP is not exchangeable for money, it cannot be exchanged or drawn gradually. The value of DP can be exhausted only by its one-time application.
4.5. Communication mediation
By acceding to these GTC, the Accommodation Facility agrees to mediate communication by the Operator through the Hotel.cz Portal (including any processing, storage, receipt, access to, viewing and monitoring of communication by the Hotel.cz Portal) („ Communication mediation
5.1. Cancellation policy for accommodation
Cancellation conditions are specified in the OP device. In the event that the Accommodation Facility does not have its own cancellation policy defined, the first night will be charged to the guarantee by credit card guarantee in case of no-show. If the reservation is canceled by the Customer (cancellation is confirmed by the Operator to the Customer in writing) 24 or more hours before the originally planned arrival of the guest, no cancellation fee is applied to the guarantee by credit card.
5.2. Cancellation policy for gift vouchers
The customer is entitled to withdraw from the purchase contract for the purchase of DP within 14 days from the date of receipt, ie the issuance of DP, this does not apply if DP has already applied within this period.
After the issuance and expiration of the 14-day return period, DP is non-refundable and no financial compensation can be claimed for it.
5.3. The Customer is obliged to inform the Operator of any changes in the Order or its cancellation in writing.
5.4. In the event of cancellation of the Order by the Operator or the Accommodation Facility, the Operator will offer the Customer an alternative date or stay in another Accommodation Facility. In the event that the Customer does not accept the alternatives, the Operator will return to the Customer the paid payment paid by the Customer to the Operator for such canceled Order. The Customer must claim the Customer's payments made to the Accommodation Facility back after the Accommodation Facility and not after the Operator.
5.5. Complaints about the quality of accommodation and services provided by the Accommodation Facility are resolved by the Customer himself and directly with the Accommodation Facility, or with the help of the Operator, who can communicate with the specific Accommodation Facility regarding the Customer's complaint.
5.6. Complaints about the Operator's Services are possible in writing electronically at the e-mail address [email protected] or by correspondence at the address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec. The Customer's complaint concerning the Operator's Services will be settled immediately, or as soon as possible after its receipt, but no later than within 30 days, and the Operator will make every effort to ensure that the Customer's complaint is resolved to his satisfaction. The customer will be continuously informed about the status and manner of handling his complaint.
6.1. All content and information stated in the offers of Accommodation Facilities are stored on the Hotel.cz Portal by Accommodation Facilities. In relation to the content and information provided in the offers of Accommodation Facilities, Hotel.cz Portal acts as a service provider, which consists in storing information provided by users (Accommodation Facilities) within the meaning of Article 14 of Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (the “Electronic Commerce Directive”) and Section 5 of Act No. 480/2004 Coll., on Certain Information Society Services, as amended (“ Act on certain information society services ").
6.2. The operator is not (in accordance with Article 15 of the Electronic Commerce Directive and § 6 of the Act on Certain Information Society Services) obliged to supervise the content of the information transmitted or stored by it, nor to actively seek out facts and circumstances that point to illegal information.
6.3. In accordance with Article 6.2 of these GTC, the Operator does not verify the content and information in the offers of Accommodation Facilities and does not exercise any control or supervision over them. The Operator thus does not guarantee the accuracy, completeness, correctness, legality or availability of the content and information stated in the offers of the Accommodation Facilities.
6.4. of the Act on Certain Information Society Services without delay all steps that may be required of it to remove or make such content and information inaccessible.
6.5. Any responsibility of the Operator for the content and information stated in the offers of Accommodation Facilities is governed by the rules set out in the Directive on Electronic Commerce and in the Act on Certain Information Society Services.
6.6. The Operator is responsible for its own content and information provided on the Hotel.cz Portal in accordance with the applicable legislation.
7.1. Any person may report illegal content and information on the Hotel.cz Portal to the Hotel.cz Portal in the manner described in this Article 7 of the GTC ("Notifier").
7.2. The Notifier is obliged to report illegal content to the Operator on the Hotel.cz Portal in accordance with this Article 7 of the GTC (" Notification ").
7.3. The Notifier is obliged to deliver the Notification to the Operator in writing electronically to the e-mail address [email protected] or by correspondence to the address HOTEL.CZ as, Řeznická 7, 460 01 Liberec
7.4. The notification must contain at least:
(a) details of the Notifier, including his contact details;
(b) identification of the Accommodation Facility's offer or placement of content on the Hotel.cz Portal, including the entire unique URL of the site;
(c) a statement stating that the content is illegal;
(d) an explanation of the reasons for the illegality of the content;
(e) additional information necessary to assess the illegality of the content.
7.5. The Notifier is responsible for the accuracy, veracity, completeness, legitimacy and justification of the Notification. The Notifier is responsible for the Notification, which incorrectly, falsely, unjustifiably or unjustifiably marks legally harmless content, including liability for damage caused to the Accommodation Facility to which the Notification relates and / or the Operator.
7.6. In the event that the Notification does not contain at least the data and information specified in Article 7.4 of these GBTC, such Notification may not be considered by the Operator due to the circumstances of the case. made. In such a case, the Operator is entitled to request additional information from the Notifier to the Notification.
8.1. The accommodation facility is responsible for the content of the offers; may not contain false or otherwise misleading information in the tenders, or information that otherwise violates the laws or rights of third parties and is liable for damages caused by a breach of this obligation.
8.2. If the Accommodation Facility repeatedly (incorrectly or repeatedly) provides false or otherwise misleading information in the offer, or information otherwise violating legal regulations or the rights of third parties, the Operator is entitled to terminate the contractual relationship with the Accommodation Facility by withdrawing from the contract. The accommodation facility is obliged to remove all its offers and content from the Hotel.cz Portal immediately after the withdrawal takes effect. If he fails to do so, the Operator is entitled to remove all offers and content of the given Accommodation Facility.
The processing of personal data in the provision of the Services by the Operator (including handling cookies, sending business messages and recording telephone calls) is governed by the principles of personal data processing available here:
www.hotel.cz/privacy-policy/
10.1. The Operator may continuously change or supplement the wording of these GTC. The Customer acknowledges that the GTC valid at the time of concluding the Contract will always apply to the contractual relationship between him and the Operator.
10.2. These GTC come into force and effect on 14.3.2022 .
10.3. The valid wording of these GTC is available at the headquarters of the Hotel.cz Portal and is published on the website www.hotel.cz.
Remarketing privacy policy
